Phone Support

[Brandon]

Ok it a good idea to offer phone support if you run a web design or hosting site, that dosnt have TOO many customers? Like maybe 100?

Is it worth the money to get a number to give to the public?

[linuxhq]

the best is usually 1person/50clients, and it improves the quality to have a toll-free number for your clients to call. i would recommend it only if you have 100+ customers and $90 initially, followed by at least $50 each month to pay for the phone cost

[drugsbunny]

I don't see giving a phone number a necessity. Ever since I do what I do, I only once made a telephone, and that was to the hosting company.

[Harmony]

Mostly people email you first, and if you are a good company, you should reply back.
They only really take the hassle to call when they can't reach you in any other way.

[Trigoon]

I like phone support. I used it quite a few times with Godaddy

[dmagic03]

I as well love the phone support that godaddy offers.. that I why i actually switched to them..

[Jerlene]

I think it's worth the money but you should only do this if you have a lot of customers. If you only have one hundred you'd be wasting your time, breath, energy and money.