How can I assure customers that our site is secure?

[zory]

When a customer questions whether or not our site is secure, is there some certificate/statement that I could E-mail to assure them? Should I have a statement on our site? This happens about 2-3x per week and I used to think the padlock in the lower right-hand corner indicated a secure site--am I wrong?

What do other websites do when this issue arises? I always assure the customer that the site is secure--but they don't seem satisfied. Thanks in advance for any help in this regard.

I went to Siteworx to see if I could find something and I found a SSL certificate--is that it?
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[ajcones]

What do you mean by secure? Secure of your site data? There are lot of companies uses SSL (Secure Sockets Layer). The SSL is a commonly-used protocol for managing the security of a message transmission on the Internet.

For more info about SSL, visit the site below.

What is Secure Sockets Layer? - a definition from Whatis.com - see also: SSL

[realisticdropcard]

just get a ssl certificate

[Luke]

Agreed. I think for the most part, a user will look for some type of security authentication image as well.

[cpar]

As stated already you would want to get an ssl certificate. The way your site looks also plays a big role in convincing people that you are reputable.

[aimhigh]

When buying a product customer always look for SSL. Because they want that the confidential information they entered are protected especially if it is a credit card. IF the site is secured you can see a key. SSL uses a cryptographic system that uses two keys to encrypt data − a public key known to everyone and a private or secret key known only to the recipient of the message.

[ajcones]

There are online sites that sell ssl certificate for a reasonable price. Search it in google and try to compare first their price before your buy.

[fascinatingAngel]

The SSL padlock once you click it, you'll immediately determine if the site is secure.

[makmakpoli]

Using SSL together with S-HTTP (Secure HTTP) might be a help.
S-HTTP is designed to transmit individual messages securely. They work complementary so if used together, unbreakable site may be produced.